The Oracle Grinch Who Stole the R12 Christmas

Every Who Down in Whoville Liked Christmas a lot…
But the Grinch, Who lived just north of Whoville, Did NOT!
The Grinch hated Christmas! The whole Christmas season!
Now, please don’t ask why. No one quite knows the reason.
It could be his head wasn’t screwed on just right.
It could be, perhaps, that his shoes were too tight.
But I think that the most likely reason of all,
May have been that his heart was two sizes too small.
Whatever the reason, His heart or his shoes,
He stood there on Christmas Eve, hating the Whos,
Staring down from his cave with a sour, Grinchy frown,
At the warm lighted windows below in their town.

The Grinch was a particularly mean spirited creature, who’s prime aim was to make sure that everyone had a very miserable holiday season.

This will be a short but important column for the “Heroes of R12”, the companies that adopted R12 early, took all the pain and whom Oracle even honored as the best R12 Upgrade sites. To all those companies that took the encouragement from Oracle to upgrade early to R12.  Or to the 95% of companies that didn’t, the suckers that found out all the bugs.

Now every knows the story of the Grinch that hated all things Christmas.

Well as much as I love Steven Chan’s columns, Oracle gave a nasty Christmas surprise for all those R12 early adopters.

From 2012, February 1st, Oracle R12 will move from Premier to Extended Support. Great no problem, as Oracle has always kept extended support for all those on the relatively new versions such as 12.03, 12.04, 12.05 (OK not totally recent but still on recent releases than most companies)

Unfortunately as with R11, Oracle has now added a particularly Grinch like clause onto R12 Extended Support…….

“To be eligible for Extended Support, [EBS 12.0] customers will need to have applied at minimum the 12.0.6 Release Update Pack (Note ID 743368.1) and the Financials CPC July 2009 (Note ID 557869.1).   Additional minimum requirements for Oracle E-Business Suite Release 12.0 have not been finalized yet. “

So your options?

Upgrade to 12.0.6, but that’s going to be a significant upgrade to do, so may as well go to 12.1.3.

Upgrade to 12.1.3 (which is the most sensible, or 12.1.4 if it comes out in Q1/Q2 2011)

Or take your chances of not getting support (sure I fancy that one as I still have accounting issues and AP transactions getting stuck so no support will leave me in real trouble, but applying patches is massively risky and my users will scream at another upgrade in a 2-3 year time span).

Anyway the full story is here (and don’t blame Steven, he’s just the messenger), but I can’t help but feeling that Oracle has really screwed those early customers that made R12 the success and stable product that it now is.

Head’s Up – Preparing for E-Business Suite 12.0 Extended Support

If there’s a Grinch this Christmas, it’s definitely sitting in Oracle HQ, Redwood Shores and it’s delivered a very nasty Christmas present indeed to R12 early adoptors.

That gives you 13 months to get off R12.01-12.05 and move to R12.1.3. That’s not long to get the funding, get the support, get the project running, deliver it to users, through UAT and into Production.

And for the movie recommendation? I’m afraid I can’t recommend the Grinch (movie poster below). Sorry, but it sucks. On the plus side there were some good movies this holiday season including Harry Potter and the Deathly Hallows Part 1, Narnia – The Voyage of the Dawn Treader and Tron was kind of average. The Little Fockers is coming out and the same words come to mind to describe my thoughts on R12 Support and Oracle……….

And on that note, I’d just like to wish everyone all the very best in 2011. I hope it is a successful and prosperous year, for all those doing R12 Upgrades (and perhaps a few Fusion Apps implementations).

 

 

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4 Responses to “The Oracle Grinch Who Stole the R12 Christmas”

  1. jpiwowar Says:

    Hi Iain,

    I’m with you on the timing of some of these support sunsetting policies, particularly given (as you’ve noted) the pace of typical ERP upgrade projects.

    One thought on support, however. My understanding of the situation is not that Oracle Support will completely shut the door if you don’t meet the baseline support requirements. If you’re experiencing a problem that’s already been solved, then they should still be able/willing to provide a solution. Of course, if the only way to solve the problem is to upgrade to 12.0.6, for example, then you are obviously in a tough spot. Similarly, if you’re asking for support for what turns out to be a new problem, or one that *can’t* be reproduced on Oracle’s baseline test platform, then the “we can’t help you until you’re up to the baseline” response kicks in.

    The impression that I got from some of the Oracle people I talked to about this is not that they intend to leave you completely twisting in the wind. Noncompliance with the baselines doesn’t prevent you from creating SRs and having them addressed. You may find a support analyst who feels that they can ignore you, but that’s what the duty manager process is for. 🙂

    Regards,

    John P.

    • irroberts Says:

      Yes you are totally correct in your assessment that support is still there in that you can raise SR and existing issues (with known resolutions) are addressed.

      In reality, what we’re already finding (we’re on 12.0.4 RUP5 CPC March) is that support is already heavily pressuring us with patches (some very large) and the support analysts have suggested RUP patches to solve isolated bugs, refusing absolutely to backport to anything before 12.0.6 in some instances. We’ve had some very serious arguments with Oracle in this respect as they have refused to fix bugs in this area already. That’s where we find ourselves today (despite putting heavy pressure on both support analysts and duty managers and even up to the Support Director of Oracle in our own country).

      What you’ll also find is that some patches which you may rely heavily on (such as new Browser Patches, as we’re a big user of iRecruitment, iSupplier) may not be backported past 12.0.6. Have a look at this note – http://blogs.oracle.com/stevenChan/2010/10/ebs_ie9_plans.html.

      “Which E-Business Suite releases will be certified with IE 9?

      We plan to certify both Oracle E-Business Suite Release 11i and 12 with IE 9. Specific EBS releases that we expect to certify are:

      EBS 11.5.10.2
      EBS 12.0.6 and higher

      EBS 12.1.1 and higher

      I’m sure it’s not final, but notes like this leave me seriously concerned that I have an application with 60,000+ users and can’t support browsers (which then causes major support headaches with external users). It looks like there is a very strong effort by Oracle to ensure no-one remains on anything less than 12.0.6 – what adds insult to injury is the fact they backport to 11.5.10.2 but not to early R12 versions…….

      The other serious concern is whether other technology/updates will also start to rely on a minimum baseline of 12.0.6

      For me, although probability is low to hit a new bug (although we’re introducing new functionality and substantial new lines of business into ERP in 2011), our business is absolutely dependent on Oracle ERP, so there’s just too much risk in not reaching these minimum support levels. It’s an unfortunate situation that I’m sure quite a number of R12 early adopters will find themselves in.

  2. Jack Says:

    ian,

    the deadline for extended support is near (Jan 2012). do you know the actual additional fees that needs to be paid to go on extended support? i mean, if it is not much, our company is comfortable with paying the additional fees instead of going through the trouble of doing a complicated upgrade.

    thanks and waiting for your answer

    • irroberts Says:

      Jack,

      Unfortunately I am not aware of the fees. I’d recommend you talk to your Oracle Sales Rep for the definitive answer.

      I also know upgrades are a lot of pain. Our early R12 certainly was very difficult due to the quality of R12 then. However R12 has been around for a long time now and is much better than early versions, so at some point you’ll need to bite the bullet and upgrade. But fully understand your position.

      Cheers

      Iain

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